Privacy Policy

Our Commitment to Privacy

At Nexatone, we believe privacy is a fundamental human right. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, website, and applications. We are committed to transparency and giving you control over your data.

Information We Collect

Information You Provide Directly

• Account Information: Name, email address, and other details you provide when creating an account
• Communication: Messages, feedback, and support requests you send to us
• Ideas and Content: Information you submit through our idea submission forms and other interactive features
• Payment Information: Billing details processed securely through our payment providers

Information Collected Automatically

• Usage Data: How you interact with our services, features used, and time spent
• Device Information: Device type, operating system, browser type, and IP address
• Technical Data: Log files, error reports, and performance metrics

Information from Third Parties

• Authentication Services: Information from OAuth providers if you choose to sign in with third-party services
• Analytics: Aggregated usage statistics from privacy-respecting analytics tools

How We Use Your Information

We use your information only for legitimate business purposes:

• Provide Services: Deliver, maintain, and improve our products and services
• Communication: Respond to your inquiries and provide customer support
• Product Development: Understand user needs to enhance our offerings
• Security: Protect against fraud, abuse, and security threats
• Legal Compliance: Meet legal obligations and enforce our terms
• Marketing: Send relevant updates about our services (with your consent)

Information Sharing and Disclosure

We do not sell your personal information. We may share information only in these limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or to protect the rights, property, or safety of Nexatone, our users, or the public.

Business Transfers

If Nexatone is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

Data Security and Protection

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using advanced encryption standards
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We conduct regular security audits and assessments
• Zero-Knowledge Architecture: For our encrypted storage products, we use zero-knowledge architecture
• Secure Infrastructure: Our servers are hosted in secure, certified data centers

Your Rights and Choices

You have significant control over your personal information:

Access and Portability

• Request a copy of your personal information
• Export your data in a portable format

Correction and Updates

• Update your account information at any time
• Request correction of inaccurate information

Deletion

• Delete your account and associated data
• Request deletion of specific information

Marketing Communications

• Opt out of marketing emails at any time
• Control notification preferences in your account settings

Data Retention

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal reasons.

International Data Transfers

Nexatone is based in the United Kingdom. If you are located outside the UK, please note that your information may be transferred to and processed in the UK and other countries. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. You can control cookie settings through your browser preferences. Essential cookies required for basic functionality cannot be disabled.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how users interact with our site
• Preference Cookies: Remember your settings and preferences

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: